Shipping

Question – What carriers and services do you offer?

Answer- USPS

Question- How long is the handling time between when an order is placed and when it will ship?

Answer- 4 hours or less

Question- Do orders need to be placed before a specific time?

Answer- NO. If you want order to ship same days place order before 3pm EST

Question- Is there anywhere you don’t deliver, like P.O. boxes, specific states or countries?

Answer- United States only. Will update if changes are made

Returns

NO REFUNDS! Store credit or exchange only! Must be within 15 days of original purchase! Tags must be attached & items must be un-worn! Items will be checked to see if they have been worn or damaged Exchange or store credit is not allowed if you do not have tags and receipt.

Please be advised that any Socks, Hats, Bookbags, any undergarment(s), Footwear, Essentials, and Vlone is not allowed to be returned or exchange!

Question- How long does a customer have to return an item?

Answer- 15 Days

Question- What is the procedure for a return or exchange? How do customers contact you, and how long will the process take?

Answer- Contact us by email at shopharlemvibes@gmail.com or call our physical location 315-797-0100.

Question- Who pays to return items back to you?

Answer- Customer pays to return exchanged item and Our company pays to shipped exchanged item back to customer.

Question- Are there any items that are not returnable, such as sale items, or items that have been opened or used.

Answer. Any clothing that has been worn and/or damaged is not returnable. Refer to Return policy above.

Question- Do you offer full refunds, exchanges, or store credit?

Answer- We offer exchange and store credit only.

Question: How long will it take to receive the store credit?

Answer: When our company receives the items back we will inspect them to make sure items are in good condition and comply with our company Return Policy. Once that is done store credit will be issued right away.